Customer Success: Ginkyō by Kinki | Alsco Uniforms Singapore
Customer success · Hospitality · Singapore
Bold dining needs a kitchen built to keep up.
How Ginkyō by Kinki keeps its team comfortable, its floors safer and its first aid ready — while Alsco Uniforms Singapore takes care of the service behind it all.
The customer
Ginkyō by Kinki — defying tradition in Holland Village.
Ginkyō, pronounced “Geen-keo”, is a modern Japanese bistro that combines authentic elements with contemporary twists, creative techniques and ingredients from around the world.
Created by the team behind Kinki at Customs House, the restaurant extends its “Defying Tradition” ethos through globally influenced Japanese favourites, shared plates and a lively social dining experience.
Customer video series
Three practical wins behind one bold restaurant.
Hear how breathable chefswear, managed floor mats and a fully maintained first aid service support the Ginkyō team from one service to the next.
Customer story 01
Comfort that works a full shift
See how breathable, functional chef jackets support comfort and movement in a demanding restaurant kitchen.
Open on YouTubeThe operational story
Less background management. More focus on the guest.
In a restaurant, time and attention are finite. Every task moved off the management list creates more room for hospitality, team development and food quality.
Ginkyō’s partnership with Alsco Uniforms Singapore brings several essential services into one managed rhythm — supply, collection, professional servicing, replenishment and scheduled replacement.
Managed uniform service
The hidden cost of doing laundry in-house.
Keeping linen and uniforms in-house seemed efficient on paper. In practice, washing, drying, folding, sorting and replacing damaged items became a constant drain on the same time and attention needed to run the restaurant.
Alsco collects used items, launders them professionally and returns them ready for service. The burden is removed, presentation becomes more consistent and the team can arrive at each shift looking the part.
The hours saved now go where they create value: the guest experience, training and the food on the table.
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Built for kitchen performance
Chef jackets designed for the heat of service.
A busy Singapore kitchen places heavy demands on its team. Heat, movement and long shifts mean workwear has to do more than look professional — it has to help people perform comfortably.
Alsco’s chefswear combines a polished silhouette with purposeful ventilation and functional details. The result is a uniform that supports airflow, movement and confidence through the full service.
Professionally laundered garments are replenished on a managed cycle, removing the need for Ginkyō to chase stock, maintenance or replacement.
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Comfort and safer footing
A small kitchen investment with an outsized return.
Commercial kitchen floors are durable and easy to clean, but unforgiving underfoot. Long shifts on hard surfaces contribute to fatigue, while water, oil and food debris can create a separate slip risk.
Alsco’s anti-fatigue mats provide a more comfortable standing surface with high-grip performance in the areas that need it most. On a scheduled service cycle, used mats are collected and replaced with professionally cleaned ones.
The restaurant is not left with a worn or dirty mat in a high-traffic zone — the rotation simply happens as part of the service.
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Prepared without the manual admin
First aid readiness should not live on the to-do list.
Burns, cuts, slips and heat-related incidents are real workplace risks in a restaurant. A first aid kit needs to be visible, organised and stocked when it is needed — not discovered incomplete after an incident.
From installation to scheduled inspection and restocking, Alsco manages the ongoing first aid process. Ginkyō does not need to monitor every item or remember another restock order.
The written service record also supports the restaurant’s workplace safety documentation, creating a clearer and more systematic approach to readiness.
“Alsco Uniforms handles it. We focus on our guests.”Explore managed first aid
Inside Ginkyō
Where Japanese favourites meet global imagination.
Ginkyō’s shared-dining menu brings together unconventional plates, creative technique and the restaurant’s unmistakable “Defying Tradition” point of view.



Experience the customer
Visit Ginkyō by Kinki.
Discover the concept, explore the latest menus or reserve a table at One Holland Village.
Managed hospitality services
Take essential services off the restaurant to-do list.
From chefswear and professional laundering to commercial mats and managed first aid, Alsco Uniforms Singapore keeps the service running so your team can focus on guests.